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1. V-BOT is entitled to 1-year free limited warranty from the date of purchase. For any defect, in the judgment of our technician, caused under normal use, we are responsible for repairing or replacing parts (excluding cabinet, battery and consumable parts).
2. If the V-BOT is attached with a rechargeable battery, the rechargeable battery is entitled to 3-month warranty.
3. Warranty is valid only if a registered warranty card is presented with the original copy of the purchase receipt.
4. Warranty is valid only if the completed warranty card is mailed back/ online registered within 14 days from the date of purchase.
5. Customers are required to bring back the V-BOT to our service center if checking and repair is needed.
6. Free warranty service will not be provided for the V-BOT product if
(1) the robot has been explicitly or implicitly modified, tampered with or altered or repaired in any way by persons other than technicians of our company, or
(2) the robot has been damaged through misuse, negligence, accident or natural calamities, or
(3) the robot has become malfunctions caused by power interruption or abnormal voltage input, or
(4) the robot has been eroded by corrosive liquid or the inner compartments are wetted with water.
7. The date of purchase on the warranty card/ in the online registration record has to be in accordance with that on the official purchase receipt for eligibility.
8. The warranty card is valid only if the V-BOT product is purchased from our authorized dealers.
Service Requests Filed Service Charges Parts Replacement Costs
Within Warranty Period FREE FREE
After Warranty Period $200 each time Subject to separate quotation
Due to improper usage Subject to separate quotation
*** To avoid hassle to you, please call for advice before sending your robot and check if it is a breakdown or some simple operation issues which we could solve via the phone.
Unit 1116A, Elite Industrial Centre, 883 Cheung Sha Wan Road, Lai Chi Kok, Kowloon.

Opening Hours:
Monday-Friday: 9:30am-6pm (except 1:30-2:30pm)
Saturday: 9:30am-1pm
Sunday & Public Holidays: Closed